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What are the operation hours for phone orders and customer service?
For enquiries or order placement, please call our hotline at 2870 8888 during our operation hours from 9:00 a.m. to 10:00 p.m. from Monday to Sunday.
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What is our pricing policy?
Prices and promotions may change daily at midnight. The online store will close for a few minutes before midnight to update prices and promotions. You will be charged the price applicable as at the time of purchase.
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How do I report a problem?
If there are any problems with your order, discrepancies must be reported within 24 hours of receipt. You can report the problem via the below methods:
For Delivery Service:
By telephone at 2870-8888, via fax at 2555-9622, or by sending an email to: wdservice@dairy-farm.com.hk
For “Click and Collect” Service:
By telephone at 2870-8888, or by sending an email to: Informationwdclick&collect@dairy-farm.com.hk
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The Dairy Farm Company, Limited 牛奶有限公司
