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Customer Service

Store Policy

  1. What are the operation hours for phone orders and customer service?

    For enquiries or order placement, please call our hotline at 2870 8888 during our operation hours from  9:00 a.m. to 10:00 p.m. from Monday to Sunday.

  2. What is our pricing policy?

    Prices and promotions may change daily at midnight. The online store will close for a few minutes before midnight to update prices and promotions. You will be charged the price applicable as at the time of purchase.

  3. How do I report a problem?

    If there are any problems with your order, discrepancies must be reported within 24 hours of receipt. You can report the problem via the below methods:

    For Delivery Service:
    By telephone at 2870-8888, via fax at 2555-9622, or by sending an email to: wdservice@dairy-farm.com.hk

    For “Click and Collect” Service:
    By telephone at 2870-8888, or by sending an email to: Informationwdclick&collect@dairy-farm.com.hk
     
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