How to shop

Choose a Delivery Method and District

If you are new to our online shopping service, you may start browsing our online store without registering or signing in. While browsing as a 'Guest', and clicking on any product-related links on the homepage such as product items, shopping categories or searching for products - you will be asked to choose the delivery method.

If you would like to enjoy our delivery service to your door step, please choose “Delivery”. If you would like to place an order online and pick it up at our selected stores, please choose “Click and Collect”. For details of our delivery service, please click here.

Then, please choose a Delivery District (for Delivery Service) or Pick-up Location (for “Click and Collect” Service) so that we can assure the products you have selected are available in your area.

Once you have made your above choices, you will be ready to start shopping.

Sign-in / Register

As an existing customer, you may sign in with your username and password. As a new customer or guest, you may register at any time during your visit. The registration process may be completed through a simple online registration form during check out. During registration, you will need to input the following:

Shopper Type

There are 2 types of shoppers. You may register as an individual or a company shopper. Select the type that best describes you.

Personal Details / Company Details

  1. Select your title.
  2. Enter your first and last name.
  3. Select your date of birth.
  4. Enter your company name (if you are a company shopper).
  5. Provide a contact telephone number.
  6. Enter an email address for your username and keep in mind that we will use this email address for all future correspondence unless you specify another email address. (For company shoppers, please use your corresponding work email address as your user name.)

Address Book

Add a delivery address to your account. This will be your default address where we will deliver your purchased items.

  1. Enter an address name for your default address. Pick a name that is easy to remember - for example, if this is your home address, you may want to name it 'HOME'; if this your company address, you may want to name it 'OFFICE', etc.
  2. Enter your flat number and floor number.
  3. Enter the block or building name if you live in an apartment building (not mandatory).
  4. Enter an estate name or a street name.
  5. Select a region and then locate your district.

Password

  1. Enter a password that is between 8 to 20 alpha-numeric characters and is personal to you.
  2. Confirm your password.

Security Code

You will need to enter a security code as shown in a picture box for security reasons. If you cannot read the characters, you may click on theReload Picturebutton and we will give you a new security code.

Terms & Conditions

Please click on the Terms & Conditions link to read our terms and conditions, then click on the checkbox to confirm that you agree with it.

Once you have completed the registration form, click on the Register button. You will then be registered with wellcome.com.hk.

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