Due to current situation in Hong Kong, Wellcome Delivers Team is running in full capacity on delivery arrangement, please read below procedures carefully before ordering:

 

Payment Method

To minimize direct contact with customers, we only accept credit card payment until further notice. Thank you for your kind understanding.

 

Temporary delivery procedure

-           Wellcome Delivers Team will avoid entering customers’ places to minimize direct contact;

-           Our team members will inform customers of the delivery time by phone in advance, and will inform again by doorbell or phone upon arrival;

-           Deliveries will then be placed in front of customers’ doors where photos will be taken for confirmation as complete deliveries;

-           For the delivery orders to the building with latest confirmed case of coronavirus within 14 days, our team members will hand over the goods at the building lobby /designated locations instead.

 

Out of stock arrangement

-           Wellcome shall use reasonable endeavors to ensure products displayed on the website are in stock;

-           If from time to time the products in customers’ order become out of stock, Wellcome may offer alternative products to customers with similar price value and range;

-           Otherwise, the product will be deleted from customer's order and the bill will be adjusted accordingly

 

Thank you for all your kind understanding and continuous support.