Due to current situation in Hong Kong, Wellcome Delivers Team is running in full capacity on delivery arrangement, please read below procedures carefully before ordering:
Payment Method
To minimize direct contact with customers, we only accept credit card payment until further notice. Thank you for your kind understanding.
Temporary delivery procedure
- Wellcome Delivers Team will avoid entering customers’ places to minimize direct contact;
- Our team members will inform customers of the delivery time by phone in advance, and will inform again by doorbell or phone upon arrival;
- Deliveries will then be placed in front of customers’ doors where photos will be taken for confirmation as complete deliveries;
- For the delivery orders to the building with latest confirmed case of coronavirus within 14 days, our team members will hand over the goods at the building lobby /designated locations instead.
Out of stock arrangement
- Wellcome shall use reasonable endeavors to ensure products displayed on the website are in stock;
- If from time to time the products in customers’ order become out of stock, Wellcome may offer alternative products to customers with similar price value and range;
- Otherwise, the product will be deleted from customer's order and the bill will be adjusted accordingly
Thank you for all your kind understanding and continuous support.