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Customer Service

About Delivery

For Delivery Service:

We provide delivery service from 09:00 to 22:00, with details as below:

Order Time Earliest Delivery Timeslot
00:00 - 08:59 18:00 - 22:00 the next day
09:00 - 16:59 09:00 - 18:00 the day after tomorrow
17:00 - 23:59 18:00 - 22:00 the day after tomorrow

Notes:
  • Delivery service is not available on the first two days of Chinese New Year.
  • Delivery services to outlying islands are only available to Yung Shue Wan, Discovery Bay, Ma Wan, Tung Chung and Airport.
    Surcharges will be levied for delivery services to Yung Shue Wan and Ma Wan.
  • As all vehicles are prohibited to enter Ma Wan after 16:00, orders will only be delivered to this location between 10:00 and 16:00.
  • Delivery service is not available if there is no legal unloading area within 50 meters of the delivery address. Delivery service does not include areas that cannot be reached directly by our vehicles or buildings without a functioning lift to the 3/F or above. It is also unavailable when Typhoon Signal #No.8 or the Black Rain storm signal is hoisted, or such other weather condition whereby delivery is considered unsafe.
  • The actual delivery timeslot is subject to availability.

For “Click and Collect” Service:

The following order pick-up time slots are available for you to choose:

Pick-up time slot Order deadline
10:00 - 12:00 (Morning) The previous day at 18:00 or earlier
12:00 - 14:00 (Afternoon) The previous day at 20:00 or earlier
14:00 - 16:00 (Afternoon) The previous day at 22:00 or earlier
16:00 - 18:00 (Afternoon) Same day 12:00 or earlier
18:00 - 20:00 (Night) Same day at 14:00 or earlier
20:00 - 22:00 (Night) Same day at 16:00 or earlier

Notes:
  • Pick-up service is not available on the first day of Chinese New Year, and when Typhoon Signal No.8 or the Black Rainstorm Signal is hoisted, or such other weather condition whereby store operation is considered unsafe.

 

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